Useful contacts and resources

Community Pharmacy County Durham

Chief Officer: Greg Burke. Email: Tel: 0191 378 4831 Mob: 07795 805956

Business Continuity Plan
Complaints signposting
Contact details for Controlled Drugs Accountable Officer

For Durham: Victoria Bennett

Tel: 07867 143246


For Sunderland: Emma PostTel: 0191 2172983 (Voicemail available) / Mobile: 07900405470


Controlled Drugs Accountable Officer North East and Yorkshire website

County Durham Drug and Alcohol Services
County Durham Training Hub
Covid outbreaks in primary care
Domestic Abuse Get Help
Durham County Council Public Health Pharmacy Advisor

Claire Jones: Tel: 03000 267662 Email:

Healthwatch County Durham

Call: 0800 3047039 between the hours of 09:00 – 17:00 Monday to Thursday, and 09:00-16.30 on Fridays.

Post: Healthwatch County Durham, Whitfield House, St Johns Road, Meadowfield Industrial Estate, Durham DH7 8XL


Healthwatch Darlington

Call: 01325 380145 or 07525 237723 between the hours of 09:00 – 16:00 Monday to Friday.

Post: Healthwatch Darlington, Jubilee House, 1 Chancery Lane, Darlington, DL1 5QP


Healthwatch Sunderland
Management of collection of waste medicines

NHS England and NHS Improvement Email:

Tel: 07730382122

Medicines Optimisation Team County Durham


Team Mobile: 07767005815

NECS Medicines Optimisation

NHS Business Services Authority
NHS England and NHS Improvement


Contact for CPNEC area

Clair Dodds


Tel: 07730382122

NICE Antimicrobial stewardship
NHS Mail

Tel: 0300 555 0340

NHS Profile Manager

NHS Profile Manager is a digital tool which went live in June 2022.

Community pharmacy contractors previously updated two different NHS service information updaters:

  • The NHS website profile editor and
  • Directory of Services (DoS) Profile Updater.

The new NHS Profile Manager replaces the two older information updaters, thereby, preventing contractors from having to input the same information onto two different platforms.

PSNC and the Community Pharmacy IT Group (CPITG), have long requested that the two current NHS service information updaters be merged, and development of the new NHS Profile Manager has been a joint effort between various stakeholders, including, PSNC, NHS Digital and NHS England and NHS Improvement (NHSE&I).

The new profile manager will not only save contractors precious time, but should also be more accurate.

Access the NHS Profile Manager

Video Tutorials

Palliative care service pharmacy providers
Pharmaceutical Needs Assessment - Co Durham HWBB
Pharmaceutical Needs Assessment - Darlington HWBB
Pharmaceutical Needs Assessment - Sunderland HWBB
Primary Care Support England

The Customer Support Centre is open from 8:00-17:00, Monday to Friday for all services.

Phone: 0333 014 2884
Post *: Primary Care Support England, PO Box 350, Darlington, DL1 9QN

*Any post, including any claim forms, returns or cheques currently posted to PCSE, should now be sent to the Darlington address above, which is a secure storage and distribution facility. If you wish to courier your documents to us, please note there is a separate address for courier firms to use: Capita Intelligent Communications, Building 17, Units 2 & 6, Lingfield Point, McMullen Road, DARLINGTON, DL1 1RW.


Tel: 0203 1220 810

General enquiries:

14 Hosier Lane

Pharmacy Services North East Ltd
Review Steering Group

Designated Safeguarding Lead Nurse (Adults):

Designated Safeguarding Lead Nurse (Adults):

Working Monday – Wednesday each week

Designated Safeguarding Lead Nurse (LAC/Children):

Designated Safeguarding Lead Nurse (LAC/Children):

Generic email addresses:

Administration support:


North of England Commissioning Support
Tel: 0300 555 0340

Sunderland City Council Public Health Team

Sunderland City Council – Public Health Team
Public Health Team
Civic Centre
Burdon Rd
Telephone : 0191 561 1976

Tees Esk and Wear Valley Mental Health Trust